Meet the Team
Amy Whelan
Managing Director
Tenaciously curious about what makes people tick, I’ve spent my life studying customers – what motivates them, what frustrates them, what makes them behave they way they do. There’s no rule book when it comes to customer experience and I love challenging the norms, to tease out what’s possible for Mesh customers to achieve exceptional results.
Mei Ouw
CX Culture & Leadership Facilitator
Outstanding CX is only achievable when teams are united, aligned and focused on a common goal of customer success. I deliver impactful CX culture, change and leadership programs designed to uplift the capability of Executives, Managers and Staff.
Debbie Wood
HCD & Graphic Facilitator
Outstanding CX is only achievable when teams are united, aligned and focused on a common goal of customer success. I deliver impactful CX culture, change and leadership programs designed to uplift the capability of Executives, Managers and Staff.
Rosemary Fisher
Business Operations & Strategy Facilitator
I work with people to ask the big questions, to innovate and envision the future, facilitating the translation of strategy into tangible business plans and programs for implementation. I love connecting customers, staff, managers and the C suite on the change journey to develop the thinking and initiatives to achieve great CX results.
Kalya Ryan
Writer and Content Specialist
Clear, concise and targeted writing is an invaluable asset to any organisation. A well-crafted word has the power to influence and inspire. I love to work with people to turn their concepts and messaging into engaging and meaningful written communications.
Shelley Flett
CX Culture Coach & Facilitator
As customer expectations evolve, it’s critical those on the frontline are empowered with skills and knowledge to manage their needs. I work with organisations to build high-performance team cultures based on authentic relationships and high levels of trust. These are the foundations to any relationship and are the basis for delivering great CX.